ITIL® 4 Foundation - IT Service Management Certification
ITIL® 4 Foundation - IT Service Management Certification
ITIL® 4 Foundation - IT Service Management Certification
Exam Objective
The ITIL® 4 Foundation Certification is designed to introduce candidates to the ITIL framework, helping them understand modern IT service management (ITSM) through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
This is the entry-level certification in the ITIL® 4 scheme and provides a holistic view of value co-creation through services, covering principles, practices, and key concepts relevant to today’s digital organizations.
✅ Why Should You Take the ITIL® 4 Foundation Exam?
- 🏆 Globally recognized and respected by employers in over 150+ countries
- 🔄 Learn Agile, DevOps, and Lean ITSM practices
- 🚀 Boost your career in IT operations, service desk, and service delivery
- 🏢 Accepted by companies like Google, Microsoft, HP, IBM, TCS, and Accenture
- 🔐 Align your organization with industry-standard service management practices
- 🧠 Excellent stepping stone to advanced ITIL levels: Managing Professional (MP) and Strategic Leader (SL)
👤 Who Should Take the ITIL® 4 Foundation Certification?
- IT Support and Service Desk Professionals
- System and Network Administrators
- IT Managers, Project Managers, and Team Leads
- Business Process Owners and Analysts
- IT professionals seeking to gain a broader understanding of ITSM
- Beginners looking to enter the field of IT service management
🛠️ What You’ll Learn
- Key concepts and definitions of service management
- ITIL guiding principles and Service Value System (SVS)
- Four dimensions of service management
- 34 ITIL practices, including Incident, Change, and Problem Management
- Relationship between ITIL® and Agile, DevOps, Lean
- Value creation and co-creation with customers
- Continual service improvement strategies
Exam Registration & Fees
- Register on PeopleCert or via accredited training partners
- Choose self-study or instructor-led online training
- 💰 Exam Fee:
- Global average: $250–$350 USD (varies by location/training provider)
- Bundled training + exam packages also available
📘 Recommended Study Resources
- Official ITIL® 4 Foundation Book (AXELOS)
- Accredited Training Organizations (ATOs)
- Online courses from Simplilearn, Udemy, Pluralsight
- PeopleCert Practice Exams and Sample Papers
- ITIL 4 White Papers & Community Forums
Exam details
Exam Code: ITIL V4
No. of Questions: 40
Launch Date: 2019-02-01
Exam Length: 60 Minutes
Passing Score: 65
Language: English, German, French, Spanish, Chinese, Japanese, and more
Retirement Date: N/A
Certificate Type: PeopleCert (online proctored and test centers)
Terms & Conditions
- The exam voucher will be emailed and covers the full exam cost.
- It is valid only within the country of purchase.
- The exam must be scheduled and completed before the expiration date.
- Each voucher is for a single use by one individual, for one exam discount or fee.
- Please confirm the validity period—usually between 6 to 10 months—before buying.
FAQ
