Privacy Policy

1. Introduction

Welcome to CertiZon ("Website", "Platform", "we", "our", or "us"), operated by Eureka Learnings FZE, a Limited Liability Company incorporated in the United Arab Emirates.

At CertiZon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our Website, purchase certification vouchers, communicate with us, or use our AI-powered certification recommendation assistant.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

3. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors browsing the Website.
• Customers purchasing certification vouchers.
• Individuals contacting our customer support.
• Users interacting with the AI Assistant.
• Individuals subscribing to marketing communications.
• Visitors from any country accessing our Website.

This Privacy Policy applies only to information collected through CertiZon and does not apply to third-party websites, certification providers, or external services linked from our Website.

4. Information We Collect

Depending on how you interact with the Website, we may collect different categories of information.

A. Personal Information You Provide

When you place an order, contact us, or otherwise communicate with us, we may collect:

• Full name
• Email address
• Mobile phone number
• Billing information
• Country
• Preferred currency
• Certification selected
• Order information
• Communications with customer support
• Any other information voluntarily provided by you

Providing this information is voluntary; however, certain information may be necessary to process your order or respond to your requests.

B. Payment Information

Payments are securely processed through trusted third-party payment processors, including Stripe.

CertiZon does not intentionally store complete payment card numbers, CVV codes, or other sensitive payment credentials on its own systems.

Payment processors may collect payment-related information necessary to authorize and complete transactions in accordance with their own privacy policies.

C. Technical Information

When you visit the Website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Browser version
• Operating system
• Device type
• Language preferences
• Screen resolution
• Internet service provider
• Date and time of access
• Referring website
• Exit pages
• Pages visited
• Time spent on pages
• Clickstream information

This information helps us understand how visitors use our Website and improve the user experience.

D. Cookie and Tracking Information

We use cookies and similar technologies to improve Website functionality and performance. These technologies may collect information such as session identifiers, device identifiers, browser preferences, language settings, advertising identifiers, analytics data, and website interaction data. Further details are available in our Cookie Policy.

E. AI Assistant Information

When you use our AI-powered certification recommendation assistant, we may process information that you voluntarily provide, including:

• Professional experience
• Technical skills
• Industry
• Career interests
• Certification preferences
• Job role
• Career objectives

This information is used solely to generate certification recommendations.

We do not use your identifiable AI conversations as training data. We may use anonymized or aggregated insights to improve the functionality and accuracy of the AI Assistant.

5. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Process certification voucher purchases.
• Deliver digital vouchers.
• Verify transactions.
• Respond to customer inquiries.
• Provide customer support.
• Improve Website performance.
• Personalize your experience.
• Generate AI-based certification recommendations.
• Detect fraud and unauthorized activity.
• Maintain Website security.
• Send transactional emails.
• Send promotional communications (where permitted).
• Comply with legal obligations.
• Enforce our Terms and Conditions.
• Improve our products and services.

We process only the information reasonably necessary for these purposes.

6. Marketing Communications

With your consent or where permitted by applicable law, CertiZon may send:

• Promotional emails
• Special offers
• Discount announcements
• Product updates
• New certification launches
• Service announcements
• WhatsApp promotional messages

You may unsubscribe from promotional communications at any time by:

• Clicking the unsubscribe link included in marketing emails;
• Contacting our support team; or
• Following the opt-out instructions provided in WhatsApp or other marketing communications.

Please note that opting out of marketing communications does not affect transactional messages related to your orders, payments, or customer support.

7. Legal Bases for Processing

Where applicable under international privacy laws, including principles reflected in the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Your consent.
• Protection against fraud and abuse.

We rely on the legal basis most appropriate to the specific processing activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Provide customer support;
• Meet legal, accounting, tax, and regulatory obligations;
• Resolve disputes;
• Enforce our agreements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements and our internal retention practices.

9. Cookies and Similar Technologies

CertiZon uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, improve Website performance, analyze visitor behavior, and support our marketing activities.

Cookies are small text files stored on your device when you visit our Website.

We use the following categories of cookies:

A. Essential Cookies

These cookies are necessary for the Website to function properly and enable features such as:

• Website navigation
• Security features
• Session management
• Fraud prevention
• Shopping cart functionality

These cookies cannot be disabled without affecting the operation of the Website.

B. Analytics Cookies

Analytics cookies help us understand how visitors use the Website by collecting information such as:

• Pages visited
• Time spent on pages
• Navigation paths
• Device information
• Browser information
• General geographic region
• Website performance metrics

C. Advertising Cookies

Advertising cookies help us:

• Display relevant advertisements
• Measure advertising campaign effectiveness
• Limit repetitive advertisements
• Understand user interests
• Improve marketing performance

CertiZon provides a Privacy & Analytics Settings control in the Website footer. Optional analytics technologies remain disabled unless you allow them, and you can change your choice later through that control.

10. Analytics and Advertising Services

To improve our Website and services, we use trusted third-party analytics and advertising providers. These providers may collect certain technical information through cookies or similar technologies.

Google Analytics

We use Google Analytics to better understand how visitors interact with our Website. Google Analytics may collect information such as:

• IP address (subject to Google's processing practices)
• Browser information
• Device information
• Website activity
• Session duration
• Referral sources

This information helps us improve Website usability and customer experience.

Google Ads

We use Google Ads to measure advertising performance, display relevant advertisements, understand campaign effectiveness, and improve customer acquisition. Google may use cookies or similar technologies in accordance with its own privacy policies.

Meta Pixel

We use Meta Pixel to understand advertising performance across Meta platforms. Meta may collect information relating to website visits, user interactions, device information, and advertising engagement. This enables us to improve the relevance of our marketing campaigns.

Microsoft Clarity

We use Microsoft Clarity to analyze how visitors use our Website. Microsoft Clarity may collect:

• Mouse movements
• Scroll activity
• Click behavior
• Session recordings
• Device information

These insights help us improve Website usability and user experience.

11. Payment Processing

Payments made through the Website are processed securely by trusted third-party payment processors, including Stripe.

Payment processors are responsible for securely collecting and processing payment information in accordance with applicable payment security standards and their own privacy policies.

CertiZon does not intentionally store complete payment card information on its own systems.

12. Sharing of Information

We do not sell your personal information to third parties. However, we may share limited information where necessary with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (such as Stripe)
• Website hosting providers
• Email communication providers
• Analytics and performance service providers
• Marketing and advertising partners
• Security and fraud prevention providers
• Professional advisers where legally required

These service providers are permitted to process personal information only for the specific services they provide to us and are expected to maintain appropriate security measures.

We may also disclose information where required:

• By law;
• Pursuant to a court order or lawful request from a competent authority;
• To protect our legal rights;
• To investigate fraud, security incidents, or unlawful activity.

13. International Data Transfers

As CertiZon serves customers from multiple countries, your personal information may be processed or stored in jurisdictions outside your country of residence.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

14. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;
• Accidental disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction.

These measures include, where appropriate:

• Secure website connections (HTTPS/SSL)
• Access controls
• Monitoring and security practices
• Regular software updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

15. Your Privacy Rights

Depending on your location and applicable law, you may have certain privacy rights, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information where applicable;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent;
• Request a copy of your personal information in a portable format where applicable;
• Opt out of marketing communications.

To exercise any applicable privacy rights, please contact us using the details provided at the end of this Privacy Policy.

We will respond to requests within a reasonable timeframe, subject to applicable legal requirements and verification of your identity.

16. Children's Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to delete such information.

Parents or guardians who believe that a child has provided personal information should contact us immediately.

17. Third-Party Websites

The Website may contain links to third-party websites, including Certification Providers and other external resources.

This Privacy Policy applies only to CertiZon.

We are not responsible for the privacy practices, security measures, or content of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be published on the Website.

The "Last Updated" date at the top of this Privacy Policy indicates when changes were most recently made.

Continued use of the Website after any updates constitutes acceptance of the revised Privacy Policy.

19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, without prejudice to any mandatory rights available to individuals under applicable data protection laws in their jurisdiction where such rights cannot legally be excluded.