Terms & Conditions

1. Definitions

For the purposes of these Terms, the following definitions shall apply:

• Company means Eureka Learnings FZE.
• Website means CertiZon and all associated webpages, subdomains, applications, and services available through certizon.com.
• User means any individual or organization accessing or using the Website.
• Customer means any User who purchases a certification voucher through the Website.
• Certification Provider means any third-party organization offering certification examinations, including but not limited to Microsoft, AWS, Cisco, EC-Council, Scrum organizations, and other certification bodies.
• Voucher means a digital certification exam voucher, exam code, exam credit, or other authorization issued for registration of an eligible certification examination.
• AI Assistant means the intelligent recommendation feature available on the Website that suggests certifications based on information provided by users.
• Content includes text, graphics, images, software, databases, videos, logos, trademarks owned by CertiZon, and other materials made available through the Website.

2. Eligibility

By using the Website, you represent and warrant that:

• You are at least 18 years of age, or you are using the Website under the supervision of a parent, guardian, employer, educational institution, or other legally authorized representative.
• You have the legal authority to enter into binding agreements.
• The information you provide is true, complete, and accurate.
• Your use of the Website complies with all applicable laws and regulations in your jurisdiction.

We reserve the right to refuse service or terminate access if we reasonably believe that false, misleading, fraudulent, or unauthorized information has been provided.

3. Scope of Services

CertiZon is an online platform that enables customers to purchase digital certification exam vouchers for various globally recognized certification programs. Our services include:

• Providing digital certification exam vouchers.
• Displaying detailed certification information.
• Publishing certification pricing for multiple countries, where available.
• Offering an AI-powered certification recommendation assistant.
• Providing customer support related to voucher purchases.
• Assisting customers with voucher-related inquiries.

Unless expressly stated otherwise, CertiZon does not provide:

• Instructor-led training.
• Self-paced training courses.
• Practice examinations.
• Mock tests.
• E-books.
• Certification preparation materials.
• Career placement services.

Any future products or services introduced by CertiZon may also be governed by these Terms unless otherwise specified.

4. Nature of Our Services

CertiZon operates as an online aggregation platform for certification exam vouchers. Certification examinations are conducted solely by the respective Certification Providers.

While CertiZon facilitates the purchase and delivery of eligible certification vouchers, we do not administer certification examinations, evaluate candidates, determine examination results, issue certifications, or control the policies and procedures of Certification Providers.

Certification Providers may revise, suspend, discontinue, or modify:

• Certification programs
• Exam objectives
• Eligibility requirements
• Voucher redemption rules
• Pricing
• Languages
• Examination formats
• Scheduling policies
• Expiration dates

without prior notice to CertiZon. Customers are responsible for reviewing the latest requirements published by the applicable Certification Provider before scheduling or taking an examination.

5. Orders and Purchases

Customers may browse the Website without creating an account.

When placing an order, you agree to provide complete and accurate information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing information
• Certification selection
• Country of purchase
• Any other information reasonably required to process your order

You are solely responsible for ensuring that the information submitted during checkout is accurate.

If incorrect information is provided, including an incorrect email address or incorrect certification selection, you should immediately contact CertiZon through the contact information published on the Website. While we will make reasonable efforts to assist before voucher issuance, we cannot guarantee that changes can be made after processing has begun.

CertiZon reserves the right to:

• Reject any order.
• Request identity verification.
• Cancel suspicious transactions.
• Refuse transactions suspected of fraud or misuse.
• Limit quantities purchased.
• Require additional verification before issuing vouchers.

Order confirmation does not guarantee voucher availability. Orders remain subject to verification, successful payment, and availability from the applicable Certification Provider.

6. Pricing, Taxes, and Payments

Certification voucher prices displayed on the Website may be shown in multiple currencies, including but not limited to Indian Rupees (INR) and United States Dollars (USD).

Certain prices may be displayed either inclusive or exclusive of applicable taxes, depending on the certification provider, customer location, or applicable legal requirements. Any applicable taxes or additional charges will be disclosed during the checkout process where required.

Payments may be made using supported payment methods, including:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Bank Transfers
• Other payment methods made available from time to time

Payments are securely processed through trusted third-party payment processors, including Stripe. CertiZon does not intentionally store customers' complete payment card information on its own systems.

Failure of payment authorization may result in delayed processing, cancellation of the order, or refusal to issue a voucher.

CertiZon reserves the right to correct pricing errors, typographical mistakes, technical inaccuracies, or system-generated pricing anomalies at any time before voucher issuance.

If a pricing error materially affects an order, customers will be contacted regarding available options, including cancellation and refund where applicable.

7. Voucher Delivery

All certification vouchers sold through CertiZon are delivered in digital format only. No physical products will be shipped.

Unless otherwise specified, certification vouchers are generally delivered within 24 hours after:

• Successful payment confirmation;
• Completion of any required verification processes; and
• Availability of the voucher from the applicable Certification Provider.

Voucher delivery is made to the email address provided by the Customer during the purchase process. Customers are responsible for ensuring that their email address is accurate and accessible.

Customers should check their inbox, spam, junk, and promotions folders before contacting CertiZon regarding non-receipt of a voucher.

Delivery timelines are estimates only. Delays caused by Certification Providers, payment verification, force majeure events, technical issues, or circumstances beyond CertiZon's reasonable control shall not constitute a breach of these Terms.

If a voucher cannot be delivered due to an error attributable to CertiZon, we will use reasonable efforts to resolve the issue promptly.

8. Refunds and Cancellations

Certification vouchers are digital products and are generally non-refundable and non-cancellable once an order has been confirmed. Customers acknowledge that digital vouchers cannot ordinarily be returned once issued.

Refunds may be considered only in exceptional circumstances, including:

• Duplicate payment for the same order;
• Payment successfully received but the voucher cannot be issued;
• Technical errors attributable to CertiZon that prevent fulfillment of the order;
• Situations where the requested voucher becomes unavailable and no suitable alternative can be provided.

Refund requests will be reviewed individually. Approval of a refund is at the sole discretion of CertiZon after verification of the relevant circumstances.

No refunds will be provided in circumstances including, but not limited to:

• Change of mind after purchase;
• Incorrect certification selected by the Customer;
• Incorrect personal information supplied by the Customer after voucher issuance;
• Failure to schedule or attend the examination;
• Failure to meet Certification Provider eligibility requirements;
• Expiration of a voucher due to Customer inaction;
• Dissatisfaction with examination results.

Where a refund is approved, it will ordinarily be processed through the original payment method within a reasonable period, subject to banking and payment processor timelines.

9. Customer Responsibilities

By using the Website, Customers agree to:

• Provide accurate, complete, and current information;
• Review certification details before placing an order;
• Verify eligibility requirements published by the applicable Certification Provider;
• Maintain the confidentiality of communications relating to their purchase;
• Comply with all applicable laws and Certification Provider requirements.

Customers shall not:

• Use false identities or impersonate another person;
• Submit fraudulent or misleading information;
• Engage in payment fraud or chargeback abuse;
• Attempt unauthorized access to the Website, servers, databases, or systems;
• Interfere with the security or functionality of the Website;
• Upload malicious software, viruses, worms, or harmful code;
• Use the Website for any unlawful purpose;
• Copy, reproduce, or exploit Website content without prior written permission where prohibited by law.

CertiZon reserves the right to suspend or refuse services where misuse, fraud, or unlawful activity is reasonably suspected.

10. AI Assistant

The Website may provide access to an AI-powered certification recommendation assistant designed to help users identify certifications that may align with their professional experience, interests, or career objectives. The AI Assistant:

• Provides recommendations based solely on the information supplied by the User;
• Is intended for informational and guidance purposes only;
• Does not replace professional career advice or consultation;
• Does not guarantee that a recommended certification is the most suitable option for every individual.

Users acknowledge that:

• Recommendations generated by the AI Assistant should be independently evaluated;
• Certification decisions remain the sole responsibility of the User;
• The AI Assistant does not guarantee examination success, certification achievement, employment opportunities, promotions, salary increases, or any other specific outcome.

CertiZon may improve the functionality and performance of the AI Assistant over time using anonymized or aggregated insights where appropriate, while handling personal information in accordance with the Privacy Policy.

11. Intellectual Property

Unless otherwise indicated, all content available on the Website, including but not limited to:

• Website design;
• Text;
• Graphics;
• Layout;
• User interface;
• Software;
• Databases;
• Original logos;
• Images;
• Icons;
• Source code;
• Documentation;

is owned by or licensed to Eureka Learnings FZE and is protected by applicable intellectual property laws.

Users may access Website content solely for personal, non-commercial purposes related to purchasing certification vouchers.

Except where expressly permitted by law or with prior written consent, Users may not:

• Copy; reproduce; modify; publish; redistribute; sell; license; reverse engineer; create derivative works from; publicly display or commercially exploit Website content.

Unauthorized use may result in legal action.

12. Certification Providers and Third-Party Trademarks

CertiZon operates as an aggregation platform for certification exam vouchers.

All certification programs, examination content, certification policies, examination objectives, trademarks, logos, trade names, and other intellectual property relating to Certification Providers remain the exclusive property of their respective owners.

References to Certification Providers on the Website are made solely for the purpose of identifying the corresponding certification programs and services. Nothing contained on the Website shall be interpreted as granting any ownership rights in the trademarks, logos, or intellectual property of any Certification Provider.

Certification Providers independently determine:

• Certification requirements;
• Examination policies;
• Voucher redemption rules;
• Candidate eligibility;
• Scheduling procedures;
• Certification validity;
• Examination outcomes.

CertiZon does not control these matters and shall not be responsible for changes implemented by any Certification Provider.

13. Disclaimer of Warranties

The Website, its content, services, AI Assistant, and certification voucher offerings are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, Eureka Learnings FZE makes no express or implied warranties regarding:

• Continuous or uninterrupted availability of the Website;
• Accuracy, completeness, or timeliness of information displayed on the Website;
• Availability of specific certification vouchers;
• Compatibility of the Website with all devices or browsers;
• Freedom from viruses, malware, or other harmful components.

While we make reasonable efforts to maintain accurate information, certification providers may update their examination policies, pricing, eligibility requirements, exam objectives, languages, availability, scheduling procedures, or other details without prior notice. Customers are encouraged to verify the latest information with the relevant Certification Provider before scheduling an examination.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Eureka Learnings FZE, its directors, officers, employees, affiliates, licensors, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

• Use of or inability to use the Website;
• Delays in voucher delivery caused by third parties;
• Errors or interruptions beyond our reasonable control;
• Examination scheduling issues;
• Certification Provider decisions or policy changes;
• Examination results;
• Loss of business, profits, revenue, goodwill, or data.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Certification and Career Disclaimer

Purchasing a certification voucher through CertiZon does not guarantee:

• Successful completion of any certification examination;
• Issuance of any certification;
• Employment opportunities;
• Promotions;
• Salary increases;
• Professional recognition; or
• Any other career-related outcome.

Certification success depends on numerous factors, including the candidate's preparation, skills, experience, examination performance, and the policies of the applicable Certification Provider.

16. AI Assistant Disclaimer

The AI Assistant available on the Website is intended solely to provide general certification recommendations based on information voluntarily provided by Users. Users acknowledge that:

• AI-generated recommendations are informational only;
• They should not be interpreted as professional career, educational, financial, or legal advice;
• Users remain solely responsible for selecting certifications appropriate to their own goals and qualifications.

CertiZon shall not be responsible for decisions made based on AI-generated recommendations.

17. Third-Party Websites and Services

The Website may contain links or references to third-party websites, including Certification Providers, payment processors, or other external resources. Such links are provided solely for user convenience.

CertiZon does not control or endorse the content, products, services, or privacy practices of third-party websites and is not responsible for any losses or damages arising from their use. Users should review the applicable terms and privacy policies of any third-party websites they visit.

18. Force Majeure

CertiZon shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or fire;
• War, terrorism, or civil unrest;
• Government actions;
• Internet outages or cybersecurity incidents;
• Power failures, pandemic or epidemic events;
• Labor disputes, or failures of third-party service providers or Certification Providers.

Performance of obligations shall be suspended for the duration of such events.

19. Indemnification

You agree to indemnify, defend, and hold harmless Eureka Learnings FZE, its affiliates, directors, officers, employees, contractors, and representatives from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms;
• Your misuse of the Website;
• Your violation of applicable laws;
• Your infringement of any third-party rights;
• Fraudulent or unauthorized activities conducted through your use of the Website.

20. Privacy

Your use of the Website is also governed by our Privacy Policy, Cookie Policy, and any other applicable policies published on the Website. By using the Website, you acknowledge that you have read and understood these policies.

21. Changes to the Terms

CertiZon reserves the right to modify or update these Terms at any time.

The latest version will always be published on the Website and will become effective upon publication unless otherwise stated. Continued use of the Website following any updates constitutes acceptance of the revised Terms.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any dispute arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

23. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

24. Waiver

Failure by CertiZon to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms.

25. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, and any additional legal notices published on the Website, constitute the entire agreement between the User and Eureka Learnings FZE concerning the use of the Website and supersede any prior agreements or understandings relating to the same subject matter.