Refund Policy

1. General Policy

At Certizon, we strive to ensure customer satisfaction. However, due to the nature of digital exam delivery, all purchases are generally non-refundable once the exam is issued.

2. Exceptions

Refunds may be considered under the following circumstances:

• Duplicate payment made for the same order
• Incorrect exam issued due to a system error
• Exam not received within the promised timeframe

3. Refund Process

If you are eligible for a refund, please contact us at support@certizon.com with your order details. Our team will review the request and process the refund within 7-10 business days if approved.

4. Non-Refundable Items

We do not offer refunds for:

• Exams already redeemed or used
• Change of mind after purchase
• Failure to appear for an exam or event linked to the exam

5. Changes to This Policy

Certizon reserves the right to modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date.